INFORMATION TECHNOLOGY FOR MANAGEMENT OF ENTERPRISE (ITME) MAY 2011 INFORMATION TECHNOLOGY MUMBAI UNIVERSITY QUESTIONS PAPERS SEMESTER 6TH
(3 Hours) [Total Marks: 100]
Q.1 Solve any four :- [20 Marks]
(a) Explain operational, managerial and strategic activities.
(b) Explain ethical and legal issues in ecommerce.
(c) Write a short notes on Virtual corporations.
(d) Describe role of IT in BPR. Why BPR projects fail?
(e) Explain with example cost benefit analysis.
Q.2 (a) Define utility computing and describe its benefits. [10 Marks]
(b) Why should a organization change ERP solutions? [10 Marks]
Give pros and cons of switching.
Q.3 (a) Explain EC order fulfillment process. [10 Marks]
(b) What are the difference between an EIS and an ESS? Give example for each. [10 Marks]
Q.4 (a) Explain learning organization and their characteristics. [10 Marks]
(b) Explain types of CRM and classifications of CRM application. [10 Marks]
Q.5 (a) Explain IT benchmark and metrics. [10 Marks]
(b) Explain the importance of communication and collaboration technologies to the
process of knowledge managmenet. [10 Marks]
Q.6 (a) Explain Re engineering principals with example? [10 Marks]
(b) Explain traditional EDI and internet based EDI. [10 Marks]
Q.7 (a) Explain process of IT application acquisition. [10 Marks]
(b) What are the structured and unstructured problems? Give one examples of each in the
following three areas: Finance, Marketing and Personnel administration? [10 Marks]
Also see Information technology for management of enterprise question papers for December 2011
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